With QSR’s innovative ConnectSmart Kitchen (CSK) graphical software, restaurant operators can customise the routing and display attributes of every item and every order on each kitchen station screen, highlighting item and order details with user-defined colours, fonts and font formatting. All in-store team members have access to real-time speed of service information for monitoring the status of the kitchen and integrated alerts ensure proactive responses to key events. Additionally, restaurant and corporate management can meaningfully capture and compare critical production and speed data to further improve operations and guest service.
Table service restaurants that employ the CSK improve ticket times, table turns, volumes and food quality while eliminating costly printers or the need to manually time and call out orders from a central kitchen location. The CSK also enhances guest satisfaction because hot food goes out hot and cold food goes out cold – and it goes out quickly. Powerful delay routing ensures individual items are displayed at specific prep stations in the kitchen, based on the cook times for all items on that order. Changes made to each item at each prep station – such as fired, cooking, prepared and redo – are simultaneously indicated at the expeditor station at the order level, ensuring servers and managers know, with a glance, the status of their items and orders. Once orders are completed in the kitchen, they are automatically moved to the front of the expeditor screen for immediate delivery to the guests.
Advanced capabilities and key benefits include:
- Call attention to item and order details and status with colours, fonts, and font formatting
- Route at the item and order level while displaying average cook times at prep stations and average order times at pack stations
- Sophisticated touch functionality and easy web access at any kitchen station screen
- Powerful and efficient, with inbuilt redundancy and extensive point-of-sale interfaces
- Improve ticket times, table turns, volumes, food quality and guest satisfaction while eliminating costly printers or the need to call out and time orders manually
- Dynamically display menu cards within the CSK, or use CSK with ConnectSmart TeamAssist recipe viewer to enhance accuracy, efficiency, and training while cutting down on clutter and print costs
- Fully integrated with ConnectSmart Hostess so operators can capture and use production data within the kitchen while also making the critical data available to the entire restaurant