QSR’s ConnectSmart Reservations ensures restaurants capture key guest data while eliminating overbooking and ensures that more reservations can be processed more accurately with less training and fewer personnel. Key to enhancing speed and sales, restaurants can take advantage of the guest data captured during the reservations process.
With the flexible Reservations, restaurants can build their table inventory for the specific operation in order to maximise table utilisation. Users within the restaurant can also alter the inventory within the reservations book as needed for a specific day. Users can block slots in real-time, as well as take multiple slots when booking a large party. Drop downs, colour coding for required fields, and icons for quick notes and guest preferences add to the highly intuitive interface.
Fully integrated with QSR's ConnectSmart Hostess to streamline guest management, Reservations automatically moves reservations into Hostess within a user defined number of hours prior to the party’s scheduled arrival time. Therefore, just like wait list and call ahead guests, all reservations and online reservations guests for that day can be viewed within a customisable graphical tab at the hostess stand. And users can easily move between the reservations functionality and the seating and wait list functionality with the touch of a button or click of a mouse.
Even more powerful, with a shared and robust database, the comprehensive ConnectSmart solution quickly captures and provides guest history, including contact and preferences information. This not only adds efficiency, but also empowers the entire restaurant team with critical guest data at all times in order to provide the most personalised guest service. Flexible search methods are available to access reservations information as well as guest data during the booking and seating processes.
Advanced capabilities and key benefits include:
- Leverage powerful technology to offer reservations that drive guest loyalty and capture guest information
- Eliminate paper reservation books to process more reservations more accurately with less personnel
- Easily customisable inventory and booking rules to maximise table utilisation
- Fully integrated with ConnectSmart Hostess to move reservations automatically into the host terminal on the day of the reservation within a user-defined time frame
- Capture, view, and search key guest data from the reservations book and within the host terminal
- Real-time and historical reporting for viewing and printing
- Add online reservations to fill more tables and drive even greater guest satisfaction