QSR’s innovative ConnectSmart GuestView enables operators to use highly graphical customer facing displays to communicate key information along with multi-media messaging to customers within the restaurant. Table service operators may choose to display the wait list along with advertisements. The software can also be used to show information for any order that a customer will pick up within the restaurant, such as take-away orders in a table service environment or counter pick-ups in a fast casual environment.

Operators can choose to run the flexible ConnectSmart GuestView on QSR’s eXpert hospitality controller with monitors up to a resolution of 1600 x 1200 pixels.  To add impact, the system can drive much larger flat panel or plasma screens, limited in size only by the video card within the computer running the ConnectSmart GuestView software. And based on the support of the video card, operators can also choose to span the information being displayed across multiple screens. 

Whether spanning across multiple screens or using just one screen, the operator can configure the number of seconds to view each page before transitioning to a new page on the screen. The operator can also set up the system to display advertisements in a certain order or randomly, or show advertisements only when there is no order data to be shown on that particular screen. The bank of advertisements can be automatically updated based on day part. Operators can also split a screen vertically or horizontally to show data and advertisements on the same screen at the same time. 

Share the Wait List with up-to-the-minute information Using ConnectSmart GuestView to share wait list information with customers not only drives customer satisfaction, but also relieves stress and workload on the reception staff because customers are not approaching staff to ask for status information. All party name, party size, estimated wait time, and status data is automatically and immediately sent to the ConnectSmart GuestView screens from QSR’s ConnectSmart Hostess. Parties are also automatically removed from the ConnectSmart GuestView screens once seated.

Ensure accurate To Go orders Table service and fast casual restaurants can enhance customer loyalty, reduce refund claims and increase sales by using the ConnectSmart GuestView to display data for take away or pick-up orders. By showing order details on a screen at the counter, errors can be detected and resolved immediately, giving staff an opportunity to rectify the situation without having to compensate a meal. All party and order data is driven by QSR’s kitchen software.

Alert waiting customers with Order Ready When using ConnectSmart GuestView to alert waiting customers that their order is ready to be picked up at the counter,  quick service and fast casual restaurants reduce confusion among customers while supporting the brand.  Rather than calling out orders amongst a busy crowd, or using expensive pagers, operators can display order ready data in a pleasing graphical format along with advertisements.  All transaction data is driven by QSR’s fully integrated kitchen software and the point-of-sale.

Advanced capabilities include:
		Customisable, intuitive, highly graphical
		Transition between order data and multi-media messages
		Use large screens or limit hardware costs with smaller screens, while spanning across multiple screens
		Fully integrated with QSR's kitchen automation and table management solutions
Strategic benefits include:
		Enhance branding and the customer experience
		Increase sales with advertising
		Alleviate stress and confusion for staff and waiting customers
		Reduce errors to reduce comps and costs