More than powerful seating and wait list management, QSR’s revolutionary ConnectSmart Hostess not only interfaces to the leading point-of-sale systems, but also gains intelligence from a real-time link to critical production information. With ConnectSmart Hostess, QSR offers the only totally integrated hospitality management system that truly links the kitchen with front-of-house activities. And by connecting to the kitchen, operators can connect their entire team to the heartbeat of the restaurant, offering the most accurate wait times while successfully managing and capturing the total customer experience.
ConnectSmart Hostess ensures operations are coordinated to get more customer seated, and every member of the team has access to the information needed to satisfy each customer. With information about customers – including preferences and past visits – available in real-time as well as for historical reporting, personalised service improves leading to repeat visits and increased check averages.
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Flexible, intuitive interface
Coupling its powerful links to the kitchen and point-of-sale with a uniquely intuitive and flexible graphical interface, ConnectSmart Hostess ensures all team members know the real-time status of every table and party with a glance. The graphical floor view updates as every action occurs, displaying intuitive status icons for such events as table seated, order status in kitchen, and check received. Operators also have the option of using the entire main screen to display the graphical layout of the floor, or for viewing both the floor layout and the wait list on the main screen.
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Most accurate wait times
ConnectSmart Hostess uses customer experience trend data that is defined by the user, and adjusts the data with up-to-the-minute transactional and production statuses. Every minute, the system is looking at what is actually happening in the dining room and in the kitchen – by party – and evaluating the best table matches for each waiting party based on expected turn times, party sizes, and customer preferences. Users also benefit from the ability to choose between four different methods of creating quote times, as well as the ability to adjust the current quoting method up or down on the fly from the client.
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Powerfully connected for smart service timing
ConnectSmart Hostess uses actual speed of service, production, and sales data to successfully increase table turns and seat utilisation while satisfying customer preferences and giving true wait times. A dashboard ensures operators can monitor customer status and key metrics right from the table management view. Real-time reports are also available at the push of a button. Additionally, ConnectSmart Hostess captures such data as customer preferences, number of visits, and birthdays – as well the timing between each phase of the total customer visits.
With QSR’s TableBoss, any in-store team member can update a table’s status (such as making a table dirty or cleared, or showing that a check has been printed or closed) from outside of the Hostess application. The TableBoss can run on any Windows terminal on the network, including point-of-sale terminals. And by adding the Hostess Mobile software module, users can greet parties or make table status updates from anywhere in the restaurant using a handheld device.
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Touch every customer
In addition to monitoring customer status and table turns, staff can assign customer and server pagers, assign and view server sections, and view customer notes and information – all while seating walk in, call ahead, wait list, reservations, and online reservation customers. Another unique feature, the fully integrated ConnectSmart WebAhead software ensures that the ConnectSmart Hostess also manages online call ahead parties for customers who wish to join the wait list through the web rather than via the telephone.
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Advanced capabilities include:  |
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Customisable, intuitive table management views to monitor customer status andtable turns, assign and view server sections, view customer notes and information, as well as seat walk in, call ahead, wait list, and reservations customers |
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Robust feature set, including the ability to assign customer and server pagers |
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Automated table selections, taking into account server rotation and customer preferences, to seat customers efficiently while reducing errors and freeing up staff time |
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Display countdown timers for the wait list, use definable alerts such as open table notifications, and view a dashboard for real-time access to key metric |
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Monitor and capture critical customer information – including preferences, past visits, and special events – in real-time as well as for historical reporting |
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Analyse seating statistics, table turn data, and customer information in historical formats to make decisions that improve the customer experience |
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Use handhelds, mobile devices, pagers, and other communication devices |
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Strategic benefits include: |
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Successfully increase seat utilisation and table turns while meeting time commitments and satisfying customer preferences |
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Personalise the customer experience, leading to repeat visits and increased check averages |
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Gain access to real-time, actionable information as well as the most accurate wait times and table statuses |
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Coordinate operations to get more customers seated, streamline traffic flow, and reduce straff training time and stress |
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Architecture optimised for powerful end to end service timing, as well as scalability and remote deployments |
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