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QSR’s flexible and reliable ePic Kitchen Display Software (KDS) offers fully customisable views, advanced routing of items and orders, and real-time events. Designed to run optimally on QSR’s durable video controllers, the ePic KDS is implemented successfully with the leading point-of-sale systems. And with its robust feature sets, the KDS answers the needs of all concepts and multi-concepts from one customisable solution. |
Power of definable views
The KDS offers fully definable station views – including Fixed Grid, Flex Grid, Line Item, and Bin Manager – as well as the ability to combine these views on the same physical display. For instance, an operator may choose to use one monitor station during non-peak periods for both take-out and eat-in orders, configuring a 6x1 in the top half of the screen for eat-in orders and a 4x1 in the bottom half of the screen for take-out orders. Each virtual view carries specific routing instructions and keypad or touch screen functions. With the KDS, virtual views can be configured in more than seventy different ways, and each keypad can be configured for more than sixty different options.
Infinitely
configurable
Adding to the power of completely definable views, the KDS offers unlimited routing options and customisable display attributes, all at the item and order level. Other advanced features include flexible bumping alternatives, sorting options for items and sub-items, and load balancing based on orders and items, taking into account cook times. Additionally, the KDS configuration can be altered in real-time using Activity Levels to operate differently as store conditions change throughout the day or week.
Speed of service
The event-driven architecture of the KDS helps manage kitchen activities by gathering important operational data and events in real-time that can be used to improve the speed and efficiency of the store. Average service times are displayed on the header of each view. Additionally, all actions in the KDS are captured and time-stamped, and can be easily extracted in user-defined record formats for use with third party applications.
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Easy to Use Reports
Harnessing the power of Crystal Reports®, the KDS provides maximum flexibility for operators to use pre-set store level reports as well as create custom reports. Reading and running report files created in Crystal Reports, the KDS reports use a special timed events table that captures all order and item level events, including bump records, cook actions, and display times. |
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Mission critical
Highly reliable, the KDS provides added features to handle situations
automatically should a system failure occur in the mission
critical kitchen. With unmatched redundancy, the KDS can be configured to automatically send the routing of items that would normally go to a down device to a backup device. The KDS also offers a persistent data feature that provides for immediate recovery of all transactional data at each station view in the event of a failure, such as a power outage.
Intuitive management tools
The KDS is configured and maintained through easy-to-use management tools. Configuration options are made simple through the use of intuitive wizards within the KDS Builder Pro. Because the KDS is XML-based, it is easy to download, extract, and re-use configuration data. For added ease, the KDS uses any data provided by the point-of-sale, such as item categories and cook times.
The KDS Console acts as the day-to-day user interface for monitoring the system and making real-time changes, such as changing Activity Levels based on store volumes.
Advanced capabilities include: |
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Infinitely configurable for all concepts and multi-concepts |
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XML-based, feature-rich, flexible |
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Sophisticated routing and speed of service |
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Real-time events and changes |
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Advanced reliability and recoverability |
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Intuitive management tools |
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Extensive POS integrations |
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| Strategic benefits include: |
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Completely customise to meet specific business needs |
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Manage complex environments, dual concepts, multi-concepts |
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Maximise resources with easy set up and training, centralised support |
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Consolidate front-of-house and back-of-house efforts to increase labour efficiency |
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Proactively manage based on real-time information and historical data |
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Eliminate unnecessary system down time and recover immediately |
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| ePic KDS for Quick Service: |
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Unique features such as concept indicators and add-on items enhance order accuracy and reduce food waste |
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Special sorting capabilities for items and sub-items make training faster and easier |
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Route exceptions and pack orders on trays for improved customer service |
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Bin Manager functionality builds bin forecasts, offers advanced item mapping, sends phantom orders, and tracks waste for maximum operational flexibility |
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Streamline operations and use real-time information, such as average order times, to increase speed of service and revenue |
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| ePic KDS for Table Service: |
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Powerful delay routing automatically sends items to the appropriate preparation station based on cook times so all items in an order complete at the same time, while sophisticated expeditor management reflects all changes from each prep station and sorts prepared orders first |
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Reduce communication needs within and between front- and back-of-house staff to enhance operations and keep servers and managers with guests |
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Simplify kitchen management and speed order communication to the kitchen, reducing training times and overall staffing needs |
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Improve food quality – get hot food out hot, cold food out cold – raising customer satisfaction |
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Reduce ticket times to turn tables faster, increase volumes, enhance customer loyalty, and grow revenues |
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Eliminate equipment needs, costly consumables, and repairs associated with printer |
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Gain strategic production and speed of service data in historical and real-time formats for each station, such as average item and order times, to evaluate and improve operations |
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