QSR’s fully integrated ConnectSmart WebReserve® enables guests to make a reservation at their convenience through the web. Easy to budget for and easy to implement, WebReserve helps restaurants fill tables and drive guest delight with accurate, intuitive online bookings.
Because WebReserve is communicating in real-time directly with QSR’s Reservations and Hostess in-store software, all reservations times presented to guests online are accurate and available based on the table inventory specifically built by the restaurant to maximise table utilisation on each dayof the week. And WebReserve automatically and immediately decrements the inventory as it puts the online reservation made by guests via the web into the in-store systems. QSR’s superior architecture also ensures that all site profiles and guest activities, such as sending confirmations, are easily managed at the enterprise level and not at the store level, easing the burden on in-store systems
With WebReserve, restaurants protect and support their brands because all activities with guests are managed via the operator’s own website. At all times during and after the online reservations process, there is no danger of the guest being presented with information about any competitor’s offerings or available reservation times.
Making it easy to budget, WebReserve is available via an economical, fixed monthly subscription fee. This eliminates the burdensome requirement of tracking each individual online reservation for payment purposes while ensuring that the success of the operator’s marketing efforts to drive guest traffic does not also result in escalating costs.
Restaurants can delight guests even more with WebReserve Mobile, for making reservations through a mobile phone.
Restaurants that employ QSR’s ConnectSmart Hostess seating and wait list management software are pleasing their guests with efficient seating as well as accurate wait times that can take into account a powerful and unique connection to the kitchen and dining room. Restaurants using QSR’s ConnectSmart Reservations software are driving table utilisation while providing their guests with a guaranteed table without a wait. And restaurants that choose QSR’s entire, completely integrated table management and reservations solution – which includes the WebReserve online reservations and WebAhead online call aheads solutions – can see even higher guest loyalty. Online reservations and online call aheads add even more convenience, ensuring guests can easily visit their favourite restaurant when they want. Additionally, all guest data is captured and managed across all contact points within one integrated guest book that is available to the restaurant operator.
Advanced capabilities and key benefits include:
- Increase guest visits through the heightened convenience of the web while reducing the phone burden on in-store team members
- Leverage customisable table inventory and booking rules built by the restaurant to maximise seating, automatically and immediately adding online reservations into the fully integrated in-store Reservations and Hostess systems
- One integrated guest book to manage and capture all guest contacts
- Superior enterprise architecture eases burden on in-store systems
- Protect the restaurant brand and guests by making use of the restaurant’s own website
- Easily budget for fixed monthly fee with mobile options at no additional charge